Channels

Channels allow you to pre-assign groups of seats to specific users or user groups, such as sponsor employees, VIPs, or guests. This feature enables you to restrict access to certain seats for regular ticket buyers while making them available through specialized ticketing interfaces (such as an intranet).

Overview

When seats are assigned to a channel, they become unavailable for selection by default. These seats can only be selected and booked when the appropriate channel key is provided, either when rendering the seating chart or when making booking requests.

Channel Properties

Each channel has the following properties:

• name: A human-readable identifier used only within the Event Manager interface
• key: A unique UUID that serves as the public identifier for API operations
• color (optional): A visual indicator used only within the Event Manager interface
• index (optional): A number that indicates the ordering of channels; index is used in the Event Manager interface
• objects (optional): An array of objects assigned to the channel

Important: Channel names and colors are never exposed to end users. Only the channel key (UUID) is public and used in API operations.

API Endpoints

For detailed information about channel management endpoints, see:

• Replace channels on an Event
• Add a channel
• Remove a channel
• Update a channel
• Add Objects to a channel
• Remove Objects from a channel